English For Tourism And Restaurants - Book 2 (Kèm file MP3)

English For Tourism And Restaurants - Book 2 English for Tourism and Restaurants is specially written for those who want to enter the tourism industry or the restaurant industry. As an employee, you should speak and behave in a very polite way. By studying this book, you will improve your English for these professional fields. This book will help you: - Get familiar with the tourism and restaurant industries through over 100 dialogs about various kinds of situations. - Learn the essential grammar through simple sentences and clear charts. - Enrich your vocabulary by studying the "Words and Phrases," "Word Power," and "Phrase Focus" sections. - Strengthen your listening comprehension by doing lots of listening training. - Improve your speaking skills by frequently doing the Pair Work. - Deepen your understanding of English for the service industry by doing the large number of exercises. - Understand certain English items by referring to a great number of colorful pictures. CONTENTS Lesson 1　Taking Orders Lesson 2　Explaining the Menu Lesson 3　Serving Meals Lesson 4　Beverage Service (1) Lesson 5　Beverage Service (2): At the Bar Lesson 6　Beverage Service (3): Recommending Wines Lesson 7　Beverage Service (4): Serving Wines Lesson 8　During the Meal Review Test 1 Lesson 9　Settling the Bill (1) Lesson 10　Settling the Bill (2) Lesson 11　Checking Out Lesson 12　Foreign Exchange Lesson 13　Making Travel Arrangements Lesson 14　Arranging Local Tours for Hotel Guests Lesson 15　Transportation (1): Taxis and Buses Lesson 16　Transportation (2): Trains, Subways, and Rental Cars Review Test 2 Lesson 17　Shopping (1): Basic Expressions Lesson 18　Shopping (2): Clothes, Cosmetics, and Jewelry Lesson 19　Aviation (1): Booking Flights Lesson 20　Aviation (2): At the Airport Lesson 21　Aviation (3): Upon Arrival Lesson 22　Aviation (4): During the Flight Lesson 23　Making Announcements at the Airport and on the Plane Lesson 24　Making an Emergency Announcement Review Test 3 Lesson 25　Arranging Banquets and Conferences Lesson 26　Writing a Semi-Formal Letter Lesson 27　Dealing With Complaints in a Restaurant (1): Food Lesson 28　Dealing With Complaints in a Restaurant (2): Service Lesson 29　Dealing With Complaints in a Restaurant (3): Other Problems Lesson 30　Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms Lesson 31　Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms Lesson 32　Dealing With Complaints in a Hotel and at the Airport Review Test 4 Lưu ý: Quét mã QR hoặc truy cập vào trang web phía sau sách để tải file MP3Giá sản phẩm trên Tiki đã bao gồm thuế theo luật hiện hành. Bên cạnh đó, tuỳ vào loại sản phẩm, hình thức và địa chỉ giao hàng mà có thể phát sinh thêm chi phí khác như phí vận chuyển, phụ phí hàng cồng kềnh, thuế nhập khẩu (đối với đơn hàng giao từ nước ngoài có giá trị trên 1 triệu đồng).....